We believe in safe and secure payment for all our customers. We will accept most credit cards, PayPal, and Afterpay.
Yes they are. All of our timepieces are tested to be up to 3ATM water resistant. However, to keep your genuine Italian leather band and/or your chrome stainless steel, and your timepiece in the best condition, try to avoid getting it too wet or it may cause damage. Please review our terms of service of purchases for piece of mind.
Each Jonathan Andrew timepiece includes a 12 month international warranty for your ultimate peace of mind. Terms and Conditions of the warranty here.
Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We want you and your order to be together as soon as possible, we will make every effort to ensure this happens. Our shipping policy goes into more detail here.
*NOTE: Due to the ongoing effects of COVID-19, please expect some delays in your order. We will always endeavour to get you and your items together as soon as possible.
Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Jonathan Andrew out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.
For sizing issues, there are strictly no refunds or returns because all relevant measurements are stated on the product descriptions before purchase. You may be eligible for an instore credit if you meet specific requirements.
*Note: Due to the ongoing effects of COVID-19, it is highly unlikely we will accept the item back at this stage (COVID-19 Pandemic) after leaving our site. Please understand that this is to protect the safety of our manufacturing team and you.
Standard shipping is now FREE worldwide.
We get this question all the time and we are pleased to say YES we do! We are happy to give our chosen Brand Ambassadors profit for their social media presence.
We love to build a loyal fan-base and if you are someone with a significant social media influence please reach out to us and we can discuss further. Please feel free to email us or use the contact us form on our website.